Black Veil Bridal — Store Policies
Welcome to Black Veil Bridal. Every piece in our shop is thoughtfully made with intention and care. Because many of our items are handmade and made-to-order, we strongly encourage customers to review our policies carefully prior to purchasing. Placing an order confirms that you have read and agree to the policies below.
If you have any questions, please contact us at:
📧 customersupport@blackveilbridals.com
1) Made-to-Order & Handmade Disclaimer
All items sold by Black Veil Bridal are handmade and/or made-to-order. Due to the nature of handcrafted production, small variations in materials, stitching, or finish may occur and are considered part of the unique handmade process—not defects.
2) Processing Time / Turnaround Time
Processing time refers to the time required to create and prepare your item before shipping (this does not include shipping/transit time).
Wedding Dresses
Most wedding dresses have an estimated turnaround time of:
30–90 business days
Turnaround times may vary depending on:
- Custom sizing
- Color changes
- Design complexity
- Material availability
- High-volume seasons
Accessories, Shoes & Other Items
Most accessories and non-dress items have an estimated turnaround time of:
10–14 business days
3) Expedited Orders
If you need an item by a specific date, please contact us before or immediately after ordering to request expedited options.
📧 customersupport@blackveilbridals.com
Expedited production is not guaranteed and depends on current workload and item complexity. If expedited production is approved, additional fees may apply.
4) Shipping Policy
Black Veil Bridal ships to the United States and select international destinations.
Free Shipping
- Free U.S. shipping on orders over $50
- Free international shipping on orders over $100
Shipping costs for eligible orders are calculated automatically at checkout.
Shipping Timeline
Shipping begins once production is complete. Transit time depends on the shipping method selected and destination location.
5) Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Black Veil Bridal is not responsible for:
- Delays due to incorrect addresses
- Packages sent to outdated addresses
- Undeliverable packages returned due to customer entry error
If a package is returned to us due to an incorrect address, the customer is responsible for any reshipping fees.
6) Sizing Policy (Important for Bridal)
Wedding dresses are not sized the same as everyday clothing. Your regular clothing size may not match bridal sizing.
We strongly encourage:
- Reviewing our sizing guide carefully prior to ordering
- Getting professionally measured (bridal salon or tailor)
Customers are responsible for ordering the correct size. Black Veil Bridal is not responsible for sizing issues due to customer-provided measurements.
7) Custom Orders (Sizing / Color / Modifications)
Custom orders include (but are not limited to):
- Custom sizing
- Custom colors
- Design modifications
- Items made-to-order specifically to your request
Customers ordering a custom dress may be required to submit:
- Measurement details
- Name on order
- Order number
8) Color Disclaimer
We do our best to display product colors accurately. However, due to differences in lighting, device screens, monitor settings, and photography conditions:
Actual product colors may vary slightly from what you see online.
Minor coloration differences are not considered defects.
9) Returns Policy
We understand bridal shopping is meaningful and personal. Please review return eligibility carefully.
Return Window
Eligible, non-customized items may be returned within:
✅ 14 days of delivery
To be eligible for a return:
- Item must be unworn and unused
- Free of odors, stains, pet hair, and damage
- Returned in original condition (and packaging when applicable)
Non-Returnable Items
The following are not eligible for returns:
- Custom sized items
- Custom color items
- Personalized or altered items
- Items marked final sale
- Items showing signs of wear or damage after delivery
10) Exchanges
We do not guarantee exchanges due to limited stock and made-to-order production.
If an exchange is requested, please email us within the 14-day return window and we will do our best to assist based on item availability.
📧 customersupport@blackveilbridals.com
11) Defects / Damaged Items
If you believe your item arrived with a defect, you must contact us within:
⏱️ 72 hours of delivery
Please include:
- Your order number
- Clear photos of the issue
- Photos of the packaging (if damaged)
Custom items may only be returned or replaced if there is a provable defect due to our workmanship.
Normal handmade variations are not considered defects.
12) Cancellations
Because many items enter production quickly, cancellations are time-sensitive.
- Cancellations may only be accepted within 24 hours of placing an order
- Orders already in production cannot be canceled
If you need to request a cancellation, email us immediately:
📧 customersupport@blackveilbridals.com
13) Chargebacks & Payment Disputes
We are always happy to help resolve issues directly. If a customer initiates a chargeback without contacting us first, the order may become ineligible for support, refunds, or future purchases.
Please contact us first so we can assist you properly.
14) Contact
For all support inquiries, including sizing help, expedited requests, order updates, and returns: